Client Success Architect Prague, Praha

Client Success Architect

Job Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?The Client Success (Operations and Enablement) Architect is responsible for ensuring that the Regional Client Success teams have access to the information and knowledge they need to effectively execute their roles and that they (can) collaborate with Group and colleagues across the NTT organization. They additionally ensure that information and knowledge is effectively communicated across the global Client Success Management community, TIS Service Operations and CDD division as well as Regions ensuring that effectively collaborating to share knowledge and best practice is unified across NTT. This role will work extensively with the Group Learning and Development and Service Offer Management teams, GDC operations in addition to the Client Success Management teams within regions.
Working at NTT
Highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of NTTs products & solutions that transform their business and drive business outcomes.
Responsible for providing the sales and adoption organization with the information, content, expertise, and tools to help NTTs sales-engine sell more effectively.
Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client needs, how company products and services can meet client needs and capturing opportunities within their accounts.
Typically collaborates with Product Management, Marketing Sales,
Operations to create content and track and measure operations and performance.
Business Mindset & Product expertise Absorbs & Understands how the NTT TIS Services offers work technically and how it can be translates offer to value realization.
Soft service skills. Effectively works with customers to help them adopt and realize value from NTT TIS portfolio
Process expertise. Understands critical processes that are common across many customers. ITIL knowledge and certification is valued.
Industry expertise. Understands the language and technical challenges of a specific industry or market segment.
Key roles and responsibility
Once hired, the new customer success Architect must first define the charters for the clients. This person will drive the charters of the customer success organization, which will include adoption, retention, and/or expansion.
Define the client vision: define the vision for the organization, including a company-wide customer experience program throughout NTT services - define the customer journey map for adoption - which uses cases to propose from our Offers that will generate and achieve clients business outcomes
Get Buy-in. The customer success architect must also obtain buy-in from the other executives who will have customer engagement responsibilities to deliver an excellent overall customer experience. Peers from, Sales, Product Management, Product Development, etc. will likely already have their own defined customer engagement touchpoints. For this reason, it is critical to design an overall customer engagement strategy that includes all customer-facing organizations.
Demonstrate element of Value & Benefits from the SDI Services Offers Ability to coordinate, lock and run Platform Demonstrations securing Platform Technology adoption.
Further responsibilities:
- CSA maps clients business outcomes against use cases
- CSA ensures implementation best practices are followed.
- Post successful deployment, proof is submitted to claim Use LCI Activate
- CSA documents client success plan and sign off with client
- Knows in detail the client health and state i.e. o How many of these HW assets are already EOS/EOL? o What is the a-la-carte or EA Subscription Software Licenses count?
- Creates an inventory licenses count & maps against each NTT portfolio category.
- Creates an inventory of smart accounts does the client have from Cisco or other vendors?
What the CSA will also Do:
You will be responsible for delivering value by driving adoption of our SDI Services and Service Portal platform across the clients enterprise.
- Identify and develop champions within the customer project team, extended team, and executive leadership to assist in new business development and stronger project sponsorship from customer collabor

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