Client Relationship - Delivery Manager @ FIS Techlology Services (Poland) Sp. z o.o. (práce v Polsku)

Client Relationship - Delivery Manager @ FIS Techlology Services (Poland) Sp. z o.o.

Polsko

• A bachelor’s degree in Business, Computer Science, or a related discipline.
• Advanced English language skills (minimum C1 level), enabling seamless and professional communication.
• Availability during our US workshift hours (starting at 1:00 PM-2:00 PM, Monday-Friday) is essential for this role.
• A solid understanding of the project lifecycle and methodologies, with the ability to effectively oversee and contribute to project delivery.
• Proven ability to establish and maintain effective working relationships with internal teams and external stakeholders.
• Strong verbal and written communication skills, with the capability to convey complex ideas clearly and persuasively.
• Exceptional organizational and time management abilities, ensuring tasks are prioritized and deadlines are met.
• Broad knowledge of FIS products and related services, with the ability to leverage this expertise to drive client satisfaction.
• A strong aptitude for analyzing challenges and delivering innovative, practical solutions.
• Previous experience in banking or the financial sector is highly desirable and will be considered an advantage.

As a Client Relationship Delivery Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. You will be joining Business Support team, a forward-thinking team responsible for Business Unit Readiness and User Acceptance Testing, committed to driving excellence and innovation.

What we can offer you

• Working in an innovative and flexible environment within an established global company
• Convenient office location (Warsaw, Wrocław, Poznań)
• Possibility to work partially remotely
• Comprehensive onboarding process
• Flexible working hours and a good work-life balance
• Contract of employment
• Competitive salary with including private health insurance for employees and their family, group life insurance
• Language courses within working hours
• On the job coaching and support

,[Ensuring a positive and consistent relationship for one or more assigned clients, Serving as primary point of contact to support problem resolution and ensure client retention, Developing strong working relationships with assigned clients and FIS resources, Coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts, Lead and manage the UAT team across multiple projects, ensuring effective execution of UAT strategies aligned with business objectives., Develop, implement, and oversee robust UAT plans, including test case creation, execution, and result analysis.] Requirements: Additionally: Home office, Private health insurance, Group life insurance, Language courses, Flexible working hours.

Kategorie

customerService

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