Change Manager Brno

Change Manager

As a CS Change Manager, your mission is two-fold; First to be ready, react to and assess impact of all changes coming our way from our various stakeholders in the business, and second to implement, document, and communicate all these changes in our Knowledge Base in order to help our Customer Service agents navigate their daily complex tasks.
**You will**:
- Ensure that every change coming our way is managed in a timely manner, assessed, communicated, and challenged if necessary.
- Maintain overall Confluence Knowledge Base within your assigned domain (New content creation, existing content update).
- Collect feedback, and answer questions from our users regarding your domain’s Knowledge Base content.
- Cooperate and work closely with our wide group of stakeholders, in Customer Service, Product, FinTech, BizDev, and Customer Experience.
- Have a strong grasp of the Change & Release management framework.
- You have worked with process, content, change management or a similar role for at least 1 year.
- Have strong written and verbal communication skills.
- Are able to drive communication with both technical, and non-technical peers, and adjust your communication style based on your audience.
- Have strong organizational skills, ability to prioritize and multitask.
- Are proactive and creative, but also you pay attention to detail and consistency.
**We offer you**:
- We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
- We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
- Hardware from Apple or Microsoft based on your preferences.
- Relocation package (including visa transfer support).
- Were rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
- Grow.Kiwi program which supports parents and keeps them engaged with the company. Dogs, kids, and parties are welcome in our offices.
**This is a maternity cover with a fixed contract for 1 year.**
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Interested? Join us and hack the traditional ways of travel!
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