Case Manager with Italian and English - 12-month Prague, Praha

Case Manager with Italian and English - 12-month

Bachelor’s degree from accredited university or equivalent experience
- Experience in customer service or Human Resource management or Case management or Leave & Disability management role
- Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint
- Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR).
- This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role - it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. *
At Amazon we believe that every day is still day one.
This is an individual contribution (IC) role with no direct reports.
Key job responsibilities
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee’s changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
- Ability to build strong relationships and influence others while working in a cross functional environment
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
- Experience working multiple projects or cases independently in environment with changing priorities
- Experience working with confidential information.

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