Back Office Manager Prague, Praha

Back Office Manager

Company Description
**MET Group **is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.
**MET Group **is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.
**MET **Group **is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.
**MET **Group **has 950+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.
**Job Description**:
The Group has decided to build a significant natural gas and power end-consumer presence in **the **Czech Republic **(METCZ).
**THE OPPORTUNITY**:
This role will require close collaboration with local Top management, Sales team and METCZ´s Portfolio management desk. You will also play a key role in negotiating and closing sales contracts with Key Account customers.
Another aspect of this role is market insight, requiring you to monitor trends in the energy sector and contribute to the development of origination and sales strategies based on market changes.
**ROLE RESPONSIBILITIES**:
In this role, you will be expected of taking care of the following tasks:
- Design and implement processes of the Back office department in the context of business processes and company strategy
- Creates and manages framework contracts for distributors in the LV, HV and VHV network (MO, SO, VO)
- Records all new data or changes in the CRM systems
- Carries out telephone and written communication with relevant distributors, traders and the Market Operator in matters of supplier change
- Solves urgent, non-standard and complicated requirements of customers and the sales team
- Ensures a change of supplier for customers in all voltage and volume category, terminates contracts with current suppliers and concludes distribution contracts
- Submits complaints to merchants in matters of unauthorized rejection of supplier changes
- Monitor market developments that might have an impact on the BO processes
- Optimize current systems and develop systems to support our growth
**Qualifications**:
Additional Information
- MSc/BSc degree in business or engineering
- A minimum of 5 years of solid experience in back office management gained in the energy sector
- Strong understanding of the Czech energy market
- Strong technical knowledge and the ability to communicate complex technical concepts effectively
- Efficient communication is paramount, encompassing the ability to engage effectively with both technical and non-technical stakeholders
- Fluent English

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