Away SPA Receptionist (Spa Service Expert) - W Prague, Praha

Away SPA Receptionist (Spa Service Expert) - W

**Additional Information** EU Nationality or work permit for the Czech Republic needed
**Job Number** 24053342
**Job Category** Spa
**Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.
Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.
W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.
**JOB SUMMARY**
As an Away Spa Receptionist, the responsibility is to provide exceptional customer service and administrative support to guests and talent in the spa facility. Your duties include greeting and welcoming guests, scheduling appointments, answering phone calls, and responding to inquiries about spa services and packages. You will manage the spas appointment book, ensuring accurate scheduling and coordinating with spa therapists and other talents to optimize appointment availability. Additionally, you will handle client check-ins and check-outs, process payments, and maintain guests records and confidentiality. You may also assist with retail sales of spa products and merchandise, as well as maintain cleanliness and organization at the reception area. Your goal is to create a positive and professional first impression for guests, ensure smooth operations, and contribute to overall guests satisfaction and loyalty. Strong communication, organizational, and multitasking skills, as well as a friendly and approachable demeanor, are essential for success in this role.
**CORE WORK ACTIVITIES**
**Safety and Security**
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Maintain awareness of undesirable persons on property premises.
**Policies and Procedures**
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, G

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