(Associate) Process Manager Service Management Prague, Praha

(Associate) Process Manager Service Management

**Tasks**
- In your new role, you will take on and be responsible for tasks from the group-wide service Siemens Address Library (**SAL**) and will be in contact with customers, other service providers and stakeholders.
- You are a reliable contact person for our services and products as well as for all questions relating to the ordering, order processing and billing process.
- As part of the information management of the Siemens Group, you will deal with data acquisition, research and qualification of information related to Siemens locations.
- Your tasks will include carefully ensuring data quality in the SAL database, including the creation and definition of structural data records.
- Within the Siemens group you exclusively assign and maintain Siemens own location identifiers.
- You are responsible for the SAL mailbox and answer customer inquiries about location information.
- As part of the SAL team, you ensure stable and efficient service processes and participate in projects that aim to further develop the service and its performance.
**Your profile**
- You are willing to familiarize yourself with the organizational logic of a corporate structure.
- You have experience in handling and building Access databases (database architecture) and are aware of the importance of database maintenance and ensuring master data quality.
- In addition to in-depth knowledge of Access, ideally you already have experience with SQL and VBA programming.
- You are well versed in dealing with the other common Office products, especially Excel.
- You have no difficulties in communicating with customers and you are familiar with the use of the typical communication channels.
- Personally, you are characterized by a structured and considerate way of working and enjoy working in a team.
- Business fluent German and very good English skills complete your profile.
**What is our standard?**
- 5 weeks of vacation (up to 8 extra days can be purchased from the benefits budget)
- Flexible working hours with a fixed core from 10:00-14:00
- Home office with 100 CZK net/day allowance
- Annual bonus with the possibility of transfer to cafeteria
- E-vouchers worth 130 CZK/day
- Multisport card at a discounted price
- Annual cafeteria budget of at least CZK 24,000 with any use on the benefit-plus website (e.g. holidays, language course, cultural and sporting events, etc.)
- Contribution to life insurance or pension insurance paid from benefits
- Company kindergartens in Prague and Ostrava
- The opportunity to become a Siemens shareholder and receive free shares
Siemens is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
We are committed to forming a team that represents a variety of backgrounds, perspectives, and skills. This is how we work best. Problem solvers and entrepreneurs are highly welcome.

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