Associate, Customer Service Brno

Associate, Customer Service

Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
Advise and guide the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem-handing processes (scripted or not scripted), verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, support the client by answering questions and responding to client requirements.
Utilize the product, technology, industry and/or services skills to identify problems that may be related to product installation, update, configuration, operations, or performance.
Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Who You Are- Language: English + one of the following languages: FR, HU, DE, NL, IT, SP, PT, SP+PT, TR, AR.-
- Customer service oriented.-
- Verbal and written communication skills.-
- Ability to analyze information and solve problems.-
- Ability to deal with customer queries and issues in a timely manner.-
- Great listening skills and passion to help others.-
- Basic technical understanding.-
- English: fluent; second language: fluent.-
- Basic computer experience with Windows, Mac, or Linux operating systems.Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.

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