Assistance Coordinator with Portuguese/spanish Prague, Praha

Assistance Coordinator with Portuguese/spanish

English
_(Pre-intermediate)_ Spanish
_(Intermediate)_ Portuguese
_(Proficient)_
Euro-Center Prague, Ltd.
Full-time - Prague
Seniority: Mid level - Education: College
Become a member of a team of specialists helping travelers worldwide in uncomfortable situations. You would work closely with our medical and transport team. The main task is daily contact with our clients abroad, hospitals, airline companies, tour operators, etc.
We are currently looking for **Portuguese/Spanish **speakers to strengthen our Prague-based teams.
**Main responsibilities**:
- Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers, and other Euro-Center Offices.
- Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system, and others)
- Register and adjust reserves for services requested when necessary, up to the authorized financial limit.
- Coordinate adequately all logistic arrangements locally and internationally.
- Coordination with the Medical Team according to Euro-Center’s escalation process
- Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.
- Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
- Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.
- Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
- Upon AC and EC management request, to conduct other functions related to the assistance center activities
**Requirements**:
- Native or Advanced (level C2) knowledge of **Portuguese**
- Advanced **Spanish **is a big advantage
- Advanced **English** - it is our intercompany language
- Experience in working in customer service is an advantage
- Empathy towards customers
- Good level of organization, multi-tasking, and effective time management
- Flexible and fast thinking, coolheaded in stressful situations
- Ability to analyze a situation and find a solution
- Being ready to learn and follow given procedures and rules
- Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after the probation period
- Required start: immediately or according to an agreement
- ** Important**: Work and residence permit in the Czech Republic
**What we offer**:
- Background of a stable international company with 12 branches worldwide
- Multinational environment and daily communication in foreign languages
- Very interesting and varied job
- Initial training based on international professional know-how
- Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses, and many more!)
- Modern offices in Karlín (one of Pragues liveliest districts)
- Possibility of Home office
- Flexible planning of shifts, part-time also possible
- Quarterly paid bonuses based on performance
If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.
Industry
- ** Administration**
- ** Tourism and accommodation**
- ** Customer service**
Profession
- ** Administration**
- ** Call Centre Operator**
- ** Help Desk Technician**
- ** Back office worker**
- ** Front office worker**
Work location
Education level
**Secondary education or professional training with a school-leaving exam**
Language level (All languages)
- ** Portuguese - Proficient**
- ** Spanish - Advanced**
- ** English - Advanced**
Job type
**Full-time work**
Duration of employment
**Limited (temporary)**
**Euro-Center Prague, s.r.o.**:
Contact person
**Marta Matolová**
**Job position benefits**:
- Company events and teambuilding Home office Sick days Contributions to education Refreshments Courses and training Meal vouchers or meal contributions Bonuses

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