Application Support Specialist with German Prague, Praha

Application Support Specialist with German

Company Description
**We Dream. We Do. We Deliver.**
As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
**Job Description**:
- Contributes to the delivery and implementation of operational projects to support the business
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards.
**Qualifications**:
- Experience with troubleshooting principles, methodologies, and issue-resolution techniques.
- Knowledge and ability to interrogate code and configs to fix issues.
- Understanding of JIRA/Confluence and ServiceNow tools.
- Good knowledge of Windows and Linux.
- Good understanding of the business goals of the end-users and the business in general.
- Strong delivery focus and proactivity.
- Excellent English and German (written and oral) communication skills.
- Strong customer-service orientation.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks.
- Experience working in a team-oriented, collaborative environment.
Additional Information
**With us, you will become part of**:
- An international, amazing team, where you can gain new/relevant experience
- A dynamic and supportive environment where you will never happen to fall into a routine
- Possibility to grow, in accordance with your skills and interests connected with future development
- Start-up agile atmosphere
- Friendly international team of creative minds
**We, obviously, offer even more**:
- 5 weeks of vacation + 3 wellness days
❤ 2 Volunteering days to share the kindness of your heart with others
- Flexible working hours and home office
Fully covered certifications in Salesforce, Adobe, Microsoft, etc.
Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions
Pet friendly offices
Edenred meal and cafeteria points
Team events: company parties, monthly breakfasts, and pub quizzes
Snacks, and drinks at the office
Referral bonus programme
Laptop + equipment
Corporate mobile phone subscription

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