Application Support IT with German and English - intern @ Volvo Group (práce v Polsku)

Application Support IT with German and English - intern @ Volvo Group

Polsko

• IT Enthusiasts: If you’re keen on diving into the world of IT helpdesks, eager to get the hang of ticketing tools, ITIL processes, and customer support, we want you!
• Language Pros: Fluent in German and English? Perfect! We’re talking C2 or native-level German, and at least C1 or B2 in English. Anything less, and it’s a no-go.
• Analytical Minds: Got a knack for analysis, a drive to assist customers, and a talent for troubleshooting? You’re the kind of person we’re looking for.
• People Person: This job’s all about connecting with our customers. You’ll need to be comfortable in a dynamic, sometimes pressurized environment, and have the soft skills to smooth over any rough patches swiftly.

We offer a solid package of compensation and benefits, like:  

• Paid internship
• Opportunity to gain experience in software development in a large, international company
• Tasks leveled to your competences with healthy work-life balance approach
• Improvement of your soft skills and technical expertise through training, e-learning platforms, international projects and ‘on the job’ experience 
• Impact on the development of crucial products of the premium brand on a global scale
• Mentors who will support you in your further development during the program
• Opportunity to learn about Agile standards and tools related to software egineering
• Medical care scheme and ActiveCare program, including regular well-being activities and psychological support
• Swedish organizational culture based on cooperation and mutual respect
• Work-life balance – we respect your time with family and friends outside of work hours
• Hybrid work model and working hours adjusted to your class schedule

,[Handling Incidents & Requests: You’ll be the first point of contact, receiving and logging various incidents and requests, mostly through our online portal, but occasionally via direct phone calls., Troubleshooting & Resolution: Using your knowledge of Volvo’s business apps, personal skills, and our knowledge base, you’ll resolve issues and communicate with the team for support., Case Transfer/Escalation: When needed, you’ll escalate cases to specialized support groups and ensure they’re in good hands., Tracking & Follow-Up: Keep an eye on the progress of cases you’ve transferred to other teams and follow up to ensure resolution., Direct User Contact: You’ll have direct interactions with users and customers from Germany, Switzerland, and Austria, both over the phone and through our online portal., Problem-Solving: Tackle issues that pop up in Volvo Dealer and Workshop applications, applying your business know-how., Shift Work: Our shifts are pretty standard, running from 07:00 to 18:00.] Requirements:

Kategorie

support

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