Application Support Analyst Praha

Application Support Analyst

Popis pozice
Our company is under the wings of the French BNP Paribas. The star logo is familiar to most people thanks to the sponsorship of the biggest tennis tournaments. And our mission is also stellar – to protect our clients in the event of sudden life events, such as a loss of income due to loss of employment or long-term illness.

As an Application Support Analyst you would be responsible for daily tasks concerning the application support, as well as underlying communication with involved parties and stakeholders. You will help to ensure the proper functioning of the applications for users coming from several countries of the continental Europe.

This role covers following activities

* Be technical support and maintenance of our internal applications in TEST – configuration, installation and testing of the new versions
* Application L2 support of applications using service management tools (JIRA, ServiceNow)
* Help resolve software and technical questions for the customer efficiently and effectively
* Gather the required information necessary in order to best handle customer software and technical inquiries
* Manage customer expectations regarding estimated response times for issue resolution
* Extensively research and document customer technical issues
* Partner with Technical Support team members on various strategic projects when needed

Your profile

* Fluent English (min. B2)
* At least 2 years of experience in application or system support position
* Knowledge of web and application servers (Apache, Tomcat, WebSphere)
* Experience with Splunk, Dynatrace, Witbee (or other analysis & monitoring tools)
* Knowledge of Linux at least on basic administration level
* Knowledge of Bash scripting, Python is an advantage
* Analytical and logical thinking, good organizational skills
* Very good communication skills
* Experience in international environment is a plus

What we offer

* Possibility to work in a dynamic and professional team in an international company with a strong background.
* Flexibility in the form of a flexible working week, when you choose the beginning and end of your working hours.
* A wide range of interesting benefits (5 weeks of vacation, free days, 18.000 points per year to cafeteria for culture, sport, education and other activities; meal vouchers, generous pension contribution, etc.).
* The opportunity to learn from experts in your field, you can look forward to professional and soft trainings with us. We also offer talent programs or the opportunity to participate in voluntary CSR activities.

## Benefits
- Bonuses
- Cell phone
- Notebook
- Flexible start/end of working hours
- Meal tickets / catering allowance
- Holidays 5 weeks
- Educational courses, training
- Cafeteria
- Refreshments on workplace
- Contribution to sport / culture / leisure
- Education allowance
- Sick days
- Occasional work from home
- Individual schedules of working hours

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