Application Engineer with German Prague, Praha

Application Engineer with German

Company Description
**We Dream. We Do. We Deliver.**
As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
**Job Description**:
- Work through an operational ticketing system, troubleshoot issues and handle requests including managing a diverse range of users, profiles, roles & permission sets;
- Create or help users to create reports & dashboards in salesforce to meet the operational requirements;
- Complete regular internal system audits and prepare for upgrades;
- Delivers training and participates in knowledge sharing;
- Write quality code to fit unique customer needs and configurations;
- Install & setup Salesforce managed apps (CTI, Appbot, survey apps & others);
- Participate in communications with partners and clients, when needed.
**Qualifications**:
- Salesforce Admin certified;
- Salesforce App builder certified (plus);
- Sales Cloud, Service Cloud knowledge;
- Ability to design and implement new processes and facilitate user adoption;
- Strong understanding of the platform, with the ability to understand business needs and configure them in salesforce via workflows, validation rules, triggers, process builder, flows, etc.
- Strong data management abilities;
- Understand and articulate complex requirements;
- Experience with e-commerce/classifieds platforms is a plus;
- Previous experience working in a SCRUM or agile environment preferred;
- Knowledge in development is a plus.
- Excellent English and German (written and oral) communication skills.
Additional Information
**With us, you will become part of**:
- An international, amazing team, where you can gain new/relevant experience
- A dynamic and supportive environment where you will never happen to fall into a routine
- Possibility to grow, in accordance with your skills and interests connected with future development
- Start-up agile atmosphere
- Friendly international team of creative minds
**We, obviously, offer even more**:
- 5 weeks of vacation + 3 wellness days
❤ 2 Volunteering days to share the kindness of your heart with others
- Flexible working hours and home office
Fully covered certifications in Salesforce, Adobe, Microsoft, etc.
Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions
Pet friendly offices
Edenred meal and cafeteria points
Team events: company parties, monthly breakfasts, and pub quizzes
Snacks, and drinks at the office
Referral bonus programme
Laptop + equipment
Corporate mobile phone subscription

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