Application Analyst Prague, Praha

Application Analyst

Seniority Level: Entry level
Talent
As our Application Analyst, you will support our Salesforce-based commercial tools and related projects. In this role, you will become a true expert, focusing on issue resolution, process improvements (including training and best practices), and managing small projects.
You will be part of our Operations Support team and we have the mission of ensuring the availability, stability and reliability of our Commercial tools focused to deliver value to our business and safeguarding the expected user experience
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!
What will you be doing:
- Provide day-to-day support, including incident and problem management (root-cause analysis of technical defects), service request management, and monitoring and event management.- Service configuration management (setup up & maintenance; Data collection, preparation, and loading)- Service validation and testing (Participation of project related activities linked to releases, Testing of new features)- Service continuity management (Develop and analyse meaningful reporting)- Intermediary between users & Dev Team in case of technical bug- Owner of the knowledge base- Refreshment trainings for users
What youll bring:
- Fluency in English (C1 Level)- Higher education (Graduate degree) or 1+ years of equivalent experience in Business/Technical-
- Reporting skills, SQL knowledge is a big plus- Experience in Operations/Systems Support, Reporting and/or Project Management is an advantage- Analytical thinking, problem-solving mindset, and ability to identify gaps- Ability to work on own initiative and prioritize workload effectively- Highly customer & service-oriented mindset
We also offer great Benefit & Perks package!- Benefits for you and your family to help your physical and mental health- Competitive parental leave and pension contributions (2,5%)- 25 days holidays per year- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)- A beer allowance to enjoy our brands- Meal vouchers- Employee networks to support diversity and inclusion- Local Bonus- 26 weeks paid leave for primary caregivers- ‘Return to Work’ programme
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
- We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience._
- As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._
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