100% remote – IT Support Specialist with German – 40.000-57.000 CZK
Do you want to develop your career in IT field? Do you speak German fluently and have a passion for IT or already have some experience as 1st-level support?
We are hiring for a stable German company that offers great career opportunities in a multicultural environment where you will become a core member of IT support team in one of the largest IT service delivery companies in Europe delivering top-class services to the most valued customers in the automotive industry – in Germany and Czech republic.
Popis pozice
As aService Desk L1 agent, you will be:
- Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
- Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
- Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
- Processing 1st or 2nd Level tickets – based on your seniority
- Participating in various infrastructure projects, providing tips and first-hand experience for improvements
- Ensuring the agreed service requirements and goals are met in desired quality and time
- Implementation and optimizing existing service processes – proactiveness is very welcome
- Supporting escalation management team
Požadavky
Must-Have Skills:
- Technical experience in on-site service or remote end-user support
- Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
- Special knowledge of Windows Client operating systems (Windows 10)
- Special knowledge in the field of local applications (f.e.. MS Office 2016 und Office 365)
- Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
- B2-C1 German – be able to communicate in German, both written and verbal
Nabízíme
- 100% remote job OR hybrid from office hubs in Brno/Prague
- Long-term & stable cooperation
- Strong support in career growth towards L1, L2, team lead, manager, etc.
- Working with the latest tools and applications
- Education and upskilling
- Laptops and mobile phones also for personal usage
- 25 days of vacation
- 3 sick days
- Meal vouchers
Požadované jazyky
- Čeština
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce 100% remote – IT Support Specialist with German – 40.000-57.000 CZK: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce 100% remote – IT Support Specialist with German – 40.000-57.000 CZK?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy ManpowerGroup s.r.o..